Bridging the Gap between Case Acceptance and Payment

About The Course:

Since dental patients across the country are becoming more service savvy, it is more vital than ever for dentists and staff to create a people-friendly atmosphere while at the same time operating the practice as a business. An appropriate system that addresses payment in this way will help dentists and their team members ensure payment for their services, while creating loyal patients who refer friends and family to the practice.

“Proactive Payment Systems” is a principle-based workshop that provides the guidelines necessary for dentists and their staffs to construct an appropriate payment system for their unique practice. In addition, this course will teach improved process and protocols that create a financially healthy dental practice.

Course Topics:

• Learning how to recognize and develop a financially healthy dental practice
• Setting goals for financial health
• Applying techniques to create an expectancy of payment
• Developing a plan to shift responsibility of insurance payment to the patient
• Accelerating insurance payments
• Enacting solid, proven techniques to communicate effctively with patients
• Helping patients choose payment options that make sense for them and the practice
• Significantly reducing the number of billing statements mailed
• Improving cash flow, reducing accounts receivable, and improvingprofitability!

The attendee will discover proven ways to address these topics successfully in his or her practice, and achieve whatever goals you have set out to accomplish.

Who Should Attend?

The best results will be achieved when doctor and ALL team members attend!

Working Together to Become a Self-Managing Team

Dental practices are confronted with numerous mandates, such as OSHA Compliance, record-keeping and accounting requirements of the tax laws, compliance with the Americans with Disabilities Act, laws pertaining to Equal Employment Opportunity, and the need to manage diverse kinds of risk. It’s no wonder dentists and staffs are being pushed to the point where they have difficulty performing as a team and maintaining a prosperous dental practice.

“Working Together to Become a Self-Managing Team” is designed to help today’s dentist and staff to set principle-based goals, delegate and accept tasks, encourage team responsibility, build mutual accountability, and enhance employee satisfaction.

Course Topics:

• Differentiating between leadership and management
• Prioritizing workloads
• Principle-based goal setting
• Re-engineering mission critical business systems:
  • Determine an appropriate fee schedule
  • Build case acceptance through improved case presentation techniques
  • Integrate effective internal marketing strategies to increase new patients
  • Conduct effective personnel performance reviews
  • Implement reward systems to provide incentive to staff; incentive is somewhat controversial but is fairly widely used and might work here
  • Scheduling for productivity and sanity
  • Reduce and contain supply costs
  • Measure and enhance financial performance

Who Should Attend?

The best results will be achieved when doctor and ALL team members attend!